Our Customer-Centric Business Strategy

Customer Centric Business Strategy

For 30 years we have developed a strong customer-centric business strategy, but is there room for improvement?

As a small business, we pivot our approach to be more personalized towards our customers. This is one of our unique traits which the big businesses simply cannot replicate.

We get to know our customers on a more personal level; know their name, their story, their background, and tailor our approach to meet their needs.

Even customers visiting our showroom are greeted personally for the best and most genuine in-store experience.

Our team not only has decades of experience, but something more important…passion.

From the moment you enter our door, you will be exposed to:

  • Passion
  • Motivation
  • Energy
  • … all backed up by a world of experience

This has been our approach for the last 30 years, and has helped develop a strong and loyal customer base.

But… There is always room for improvement.

So while further researching a Customer Centric Business Strategy, we came across a very interesting website called CustomerThink.com

They have a whole team of writers focusing on how to further improve “the customer experience”.

They cover so many vast topics in detail, that even a 30 year old, established family business can build on. The opportunities are always growing, from new technologies, to improved engagement, to any other innovative and unique manner of helping customers.

Even though at the end of the day, we are a factory, an office, and a showroom, the ideas shared by CustomerThink are interesting, and we will be utilizing these ideas in the future.



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